Why is anyone surprised at the Heathrow debacle?

Everyone seems surprised by the disastrous opening of Terminal 5 at Heathrow this week. One traveler was quoted as saying, “It is diabolical. I am a frequent traveler and this is the worst experience ever. It is absolutely shocking.” Shocking? This is Heathrow, remember. Long known as one of the worst airports in the world, especially for connecting passengers. Even ridiculous US security measures look sane compared with draconian practices employed at Heathrow until very recently. BAA (the operators of Heathrow and other London area airports) are not exactly known for their competency. Why am I writing about this at 7WD?

I mention all this because there’s no reason for it. I’m an Anglophile, but every time I go over to the Mother Country, I cringe at the gateway through which I must pass. And, yes, I always try to find a flight to Gatwick or Standstead, but they never quite seem to work. Travel is great, but airports and airline service seem to get worse year by year.

I also mention this because as much as we might occasionally like to point to the poor leadership in our churches, which do surprisingly well with few resources, it might reassure us that British Airways and BAA with resources that dwarf any church budget, were unable to figure this one out. Good luck, Heathrow travelers. And don’t say you were surprised…

Image from The Telegraph.

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